Special Assistance

Passengers who require special assistance, please contact our Call Center at the time of booking for any kind of assistance and/or travel policies.


      • Infants must travel with at least one adult.
      • Children under the age of 5 may only travel in the company of an adult of at least 18 years old.
      • The carriage of unaccompanied minors (aged 5 – 12) requires special travel arrangements with the carrier prior to departure, hence is subject to a fee of CHF60 / EUR50 per direction. For children with Italian documents and are departing from Italy this service is mandatory until the age of 14. Regulations governing the carriage of unaccompanied minors can be obtained from our Reservation Center.
      • On board the Saab2000 the maximum number of infants allowed on board is fixed at five infants.

IMPORTANT NOTICE: Always contact the local authorities of the countries your children will be travelling to or from to ensure you know what regulations, documentations and visas will be needed.

Pregnant Women

A pregnant women can fly without a medical permission only until week 28. From then on until the 36th week, they can only travel with a medical certificate stating that she is in good health and the expected date of delivery. From week 36 onwards a pregnant woman is no longer permitted to fly. 

If you wish to arrange for a carriage of bicycles, surfboards, skis and animals, please contact our call center. 

Policies and procedures are subject to change.